Casinomy Terms & Conditions – Your Rights and Responsibilities

These terms and conditions apply to the use of the Casinomy website and all its services. By creating an account or using the platform, you confirm that you have read, understood, and agreed to these terms in full.

Casinomy operates under a Curaçao eGaming license (License No: 8048/JAZ). All our operations are conducted in compliance with the terms of this license. In the event of any dispute, the jurisdiction of Curaçao shall apply.

To open an account with Casinomy, the following conditions must be met:

• Minimum age of 18 years and online gaming must be legal in your country of residence.
• Each individual may only A manage your account.
• All information provided during registration must be accurate and truthful.
• It is the member's responsibility to keep their password and login details confidential.
• If requested for KYC verification, you must provide your national ID, passport, or other required documents.

Account Verification (KYC)

Casinomy complies with international Anti-Money Laundering (AML) regulations. Identity verification is mandatory before withdrawals or when certain thresholds are crossed. Withdrawals may be temporarily suspended until verification is complete.

Casinomy offers several types of bonuses, each with its own terms and wagering requirements, clearly stated on the relevant promotions page.

What is Wagering?

Wagering means using your bonus funds a set number of times in bets. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place a total of ৳30,000 in bets before you can withdraw.

• After a bonus is credited, you will typically need to 30 days Wagering must be completed within.
• Certain games (such as Live Blackjack and Roulette) may contribute at a different percentage towards wagering requirements.
• You cannot have more than one active bonus at a time.
• Bonus balance cannot be transferred to a third party.

All financial transactions on Casinomy must come from legitimate sources. Any transaction linked to money laundering or illegal activity will be cancelled immediately and reported to the relevant authorities.

• Withdrawals are typically 3–30 minutes to process.
• It is recommended that your withdrawal method matches the one used for your deposit.
• Daily withdrawal limits are determined by your account type and verification level.
• If there is a delay due to technical issues, the support team will reach out to you.
• Casinomy never charges transaction fees, though fees from your payment provider may apply.

Deposit Cancellation Policy

Once a deposit is credited to your balance, it cannot be reversed. If you notice any error before starting gameplay or claiming a bonus, contact support immediately.

All game outcomes on Casinomy are determined by an iTech Labs-certified RNG (Random Number Generator), ensuring every result is entirely random and cannot be manipulated by any party.

• If a game is interrupted due to a technical error, we will attempt to restore it to the state it was in before the error occurred.
• Casinomy is not responsible for any disruptions caused by loss of internet connection during gameplay.
• In live games, the dealer's decision is final.
• The same game cannot be played on multiple devices simultaneously.

The following activities are strictly prohibited on Casinomy. If detected, your account may be immediately suspended and your balance forfeited:

• Multiple Accounts: Operating multiple accounts under the same identity.
• Bonus Abuse: Using strategies to circumvent bonus terms and conditions.
• Fraud: Attempting to influence game outcomes through the use of software.
• Money Laundering: Using the platform to launder illegal funds.
• Incorrect Information: Providing false identity or age details during registration.
• Collusion: A scheme where multiple players coordinate to gain an unfair advantage.

Casinomy believes gaming is a form of entertainment, not a source of income. We care about the wellbeing and financial safety of every member, which is why we offer the following tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set how long you want to play in a single session.
• Loss Limit: Automatic break triggered after reaching a specified loss amount.
• Cooling-Off Period: Take a temporary break ranging from 24 hours up to 6 weeks.
• Self-Exclusion: Close your account on a long-term or permanent basis.

If you notice signs of gaming addiction, contact our support team immediately or Responsible Gaming View page.

Casinomy collects, stores, and processes your personal data in accordance with our Privacy Policy. We never sell your personal information to third parties.

• Registration details are used solely for identity verification and service delivery.
• Transaction data is retained for a specified period in compliance with AML regulations.
• We use cookies to enhance your experience.
• For more information, visit our Privacy Policy View.

Casinomy is committed to maintaining service quality. However, Casinomy is not liable in the following situations:

• If a game is interrupted due to loss of internet connection.
• Delays caused by third-party payment providers.
• In the event of an unexpected technical error or server issue.
• If the member neglects the security of their own account.

Casinomy reserves the right to modify these terms and conditions, in part or in full, at any time. A notice will be posted on the website for significant changes. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or concerns regarding these terms, please get in touch with us:

• Email: support@casinomy.bet
• Live Chat: Chat icon at the bottom right of the platform
• Time: 24/7, 7 days a week