Casinomy FAQ – All your questions answered in one place

Casinomy offers four types of slots games in total, each with its own distinct features:

New to this? Classic Slots or Video Slots Start with these — the rules are straightforward and bets start from as low as ৳1. Every game on Casinomy has a "Demo Mode" so you can try before you play with real money.

Progressive jackpot slots can offer prizes worth crores of BDT, though the odds of winning are low. Megaways slots are fast-paced and tend to pay out smaller wins more frequently.

At Casinomy, the time it takes for winnings to be credited varies slightly depending on the game type:

• Slots & Crash Games: Instantly – winnings are added to your balance as soon as the spin or round ends.
• Live Casino (Roulette, Baccarat, Blackjack): Within a maximum of 30 seconds after the round ends.
• Sports Betting: Results are verified after the event concludes, typically within 5–15 minutes.
• Tournament Prizes: Once your rank is confirmed after the tournament ends, the prize is credited to your account within 24 hours.

If a win hasn't appeared in your balance, check your account's "Transaction History" first. If it's not there either, contact Live Chat with the game name and round time – the issue is typically resolved within 30 minutes.

Yes, Casinomy supports all major mobile financial services in Bangladesh. Full list:

To deposit, log in to your account → select "Deposit" → choose your preferred method → enter the amount → follow the on-screen instructions. If paying via bKash, use the Send Money option.

Registering at Casinomy takes just 3 steps and the whole process takes under 2 minutes. You'll need:

• Full Name: As per your National ID.
• Mobile Number: An active Bangladeshi number (OTP verification required).
• Email Address: Valid email address.
• Date of Birth: You must be 18 years of age or older.
• Username & Password: Create one yourself.

Step-by-Step Registration:

• Step 1: On the registration page Go and fill in the basic details.
• Step 2: Choose your username, password, and currency.
• Step 3: Accept the terms and confirm your age.
• Step 4: Verify using the OTP sent to your mobile.

Only one account can be registered per mobile number. Your welcome bonus will be added automatically after your first deposit.

Yes, Casinomy offers several ways to temporarily suspend or permanently deactivate your account. As part of our responsible gaming commitment, this feature is available to all members free of charge:

• Cooling-Off Period (24 hours – 6 weeks): Go to Account Settings → "Responsible Gaming" → activate "Cooling-Off". You will not be able to log in during this period.
• Self-Exclusion (3 months – Permanent): For long-term breaks. Once activated, it cannot be cancelled before the period ends.
• Permanent Closure: Contact Live Chat and, after identity verification, your account can be permanently closed.

Please withdraw any remaining balance before closing your account. Bonus balance will be forfeited. For more details, Responsible Gaming View the page.

The following rules apply when a match is cancelled or stopped mid-game during Sports Betting on Casinomy:

• Cancelled before the match starts: The full bet amount is instantly returned to your balance.
• Cancelled after kick-off (if 90 minutes not completed): The bet is declared "void" and the full stake is refunded.
• Once the official result is announced: If sufficient play has taken place and the official result is declared, the bet will be settled according to that result.
• Accumulator Bets: If one selection is voided, the bet is settled on the remaining matches without it.

Once the result is confirmed, your balance may take up to 1 hour to update. If you have any questions, contact support with your bet ID.

Withdrawing funds from Casinomy is simple and secure. Here's the step-by-step withdrawal process:

• Step 1: Log in to your account → go to "Cashier" → select "Withdrawal".
• Step 2: Select your preferred method (bKash, Nagad, or Bank).
• Step 3: Enter the amount (minimum ৳500).
• Step 4: Confirm your account number and submit.

Important Terms: KYC verification (national ID and selfie) is required before your first withdrawal. Once verified, future withdrawals are processed faster. Withdrawals will be held if the wagering requirements on bonus winnings have not been met.