When you use Casinomy, certain information is shared with us. This page clearly explains how we use that information, how long we retain it, and who we share it with.
A quick overview of the key features of Casinomy's data protection measures.
Casinomy collects information about you in several ways. Some you provide directly; some is collected automatically. The table below breaks this down clearly.
| Data Type | Example | How data is collected | Required? |
|---|---|---|---|
| Identity Information | Name, date of birth, NID | Registration form | Yes |
| Contact information | Mobile number, email | Registration form | Yes |
| Financial Information | BKash number, transaction history | Payment Process | Yes |
| Device Information | IP address, browser, OS | Automatic | Automatic |
| Gaming Activity | Bet history, preferred games | Platform logs | Automatic |
| Communication Logs | Support Chat History | Live chat, email | Optional |
Casinomy uses your information for specific purposes only. No data is ever used for unrelated reasons. The main purposes are outlined below:
Casinomy does not sell your personal data or share it with third parties for free. Limited data may only be shared in the following circumstances:
Cookies are small data files stored in your browser. Casinomy uses cookies to enhance your experience and ensure the platform functions correctly.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect login and payment features.
No data is kept indefinitely. Below are the retention periods for each type of information:
As a Casinomy member, you have the following rights over your personal data:
Casinomy uses industry-leading technology to protect your data. Everything you'd expect from a world-class online platform is in place.
In the event of a security breach, Casinomy will notify the relevant authorities and affected users within 72 hours.
Casinomy's services are intended for individuals aged 18 and above. We do not knowingly collect any information from minors.
If we become aware that a minor has opened an account, that account will be immediately closed and all collected data will be deleted.
Casinomy updates this Privacy Policy from time to time. The method of notification varies depending on the nature of the change:
Continued use of the platform after a policy update will be considered acceptance of the revised terms.
For any questions about this Privacy Policy, to exercise your rights over your personal data, or to raise a complaint, please contact our Data Protection team:
For serious privacy violation complaints, you also have the right to lodge a complaint with the Curaçao eGaming regulatory authority.
Frequently asked questions about using the platform
After logging in to Casinomy, go to the "Sports" or "Live Betting" section from the main menu to see all ongoing matches. From there, clicking on any match will show you:
A minimum balance of ৳1 is required in your account to watch the live stream. For the best experience on mobile, a Wi-Fi or 4G connection is recommended.
Casinomy requires three types of documents for KYC verification:
Processing Time: Verification is usually completed within 24–48 hours. During busy periods, it may take up to 72 hours.
To submit documents, go to the "Identity Verification" section in your account settings or send them via support chat. Once verification is complete, you will be notified by email or SMS.